Culture: “Attention, awareness and path-correction”
RTS Partner Len Ghilani writes: A little about my Chick-fil-A experience . . . I was invited to participate and speak as a guest in a regularly scheduled weekly planning and brainstorming meeting of the Chick-fil-A Service & Hospitality Department. I was very impressed with how this group of culture-driven professionals interacted with each other, […]
Chaos Strategist Fred LeFranc on COVID-19’s Impact on Restaurants
RTS Chaos Strategist Fred Lefranc addresses the impact of the novel coronavirus on restaurants, which are now shutdown except for takeout and delivery in several states. Fred lays out the tough options for restaurant executives, which require difficult financial decisions.
How to Keep Customers Coming Amid COVID-19
It’s no secret your restaurant’s customers are scared of getting sick. Restaurant operators are, too, but they’re also afraid COVID-19 will keep guests from coming to their restaurants. It is putting restaurants between the proverbial rock and a hard place. It is, however, possible to ease a sales slowdown by making sure guests know that […]