RTS Partner Len Ghilani writes:
A little about my Chick-fil-A experience . . .
I was invited to participate and speak as a guest in a regularly scheduled weekly planning and brainstorming meeting of the Chick-fil-A Service & Hospitality Department. I was very impressed with how this group of culture-driven professionals interacted with each other, and most importantly, I realized they truly GET IT when they talk about culture.
In a world of companies using the word “culture” because the think they have to, without genuinely understanding the concept, or embracing, living, acting and preaching it, this group was a treat to be with. I’m not sure if it’s written or trained, and I’m not sure what their hiring profile is, specifically, but it’s my observation and impression that . . .
It’s no wonder, to me at least, that Chick-fil-A is the industry’s prime example of culture-based service and hospitality.
Len, an operations and training specialist, has opened and operated more than 275 restaurants nationwide. He has also held executive positions with Parasole Holdings, Einstein Noah Bagel Corp., Buca de Beppo and Chi-Chi’s Mexican Restaurants.
By Michael Walters, RTS Partner If you work in the hospitality industry, you know that
Continue ReadingRTS Partner and data expert Michael Lukianoff discusses dynamic pricing, the return of discounting, slowing
Continue ReadingBy Christopher Sebes POS as we know it is dead! That seems like a ludicrous
Continue ReadingMultiple hours purchased are discounted for your benefit.
Multiple hours purchased are discounted for your benefit.